Privacy Policy
Your privacy is important. Here's our commitment to protecting your data.
Welcome to Confluence Software, LLC. We understand that privacy online is important to users of our site and to customers who rely on our software and related services. This statement governs our privacy practices with respect to those users of the site ("Visitors") who visit without transacting business and Visitors who register, submit information, or otherwise engage our software products or services (collectively, "Services") ("Authorized Customers").
Personally Identifiable Information
"Personally Identifiable Information" refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, email address, user account details, and billing information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
Client Data and Application Information
In the course of providing software development and related services, we may be granted access to confidential client data, including but not limited to application data, configuration files, logs, analytics, and third‑party service credentials ("Application Data"). We are committed to protecting this information. Application Data is used exclusively for the purpose of designing, building, maintaining, or supporting the agreed‑upon software solutions. We implement industry‑standard security measures, including access controls and encryption where appropriate, to protect Application Data from unauthorized access, disclosure, alteration, or destruction. This data is not shared with any third parties, except as required for service delivery (for example, hosting or infrastructure providers) or as mandated by law.
What Personally Identifiable Information is collected?
We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: name, email address, phone number, company name, job title, address, and information about the nature and size of the business and the software or services requested. Where applicable, we may also collect limited technical information related to the use of our software (such as log data or usage metrics).
How does Confluence Software, LLC use Personally Identifiable Information?
We use Personally Identifiable Information to provide, operate, and improve our Services. This includes responding to inquiries, preparing proposals, delivering software projects and support, and communicating about updates or changes to our Services. We may email Visitors and Authorized Customers about information related to the subject matter of our Services. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries or to provide requested information.
How is Personally Identifiable Information stored?
Personally Identifiable Information collected by Confluence Software, LLC is stored securely and is not accessible to third parties or employees except for use as indicated above. We take reasonable precautions to protect the security of Application Data and analytics; however, no method of transmission over the Internet or method of electronic storage is 100% secure.
Links
This website or our software may contain links to other websites or services. Please note that when you click on one of these links, you are moving to another website or service. We encourage you to read the privacy statements of these linked sites or services as their privacy policies may differ from ours.